Delivery Policy

At Laisse Moi Dormir, we strive to offer a transparent, reliable delivery service that complies with current regulations. Below you will find all information regarding delivery times, costs, procedures, and responsibilities.

ARTICLE 1 – ORDER PROCESSING AND SHIPPING

Orders validated Monday to Friday (excluding public holidays) are processed within a preparation period of up to 2 working days.

Shipments are primarily handled by the following carriers: La Poste Colissimo, Amazon Shipping, Cainiao, and CIRRO (non-exhaustive list).

Once the order has been shipped, an email containing a tracking number is sent to the customer to track the package's journey.

ARTICLE 2 – DELIVERY TIMES

The delivery times indicated below are average estimates from the date of shipment of the order:

  • Metropolitan France: 5 to 12 working days

  • French Overseas Departments and Territories: 7 to 20 working days (depending on destination and customs formalities)

  • European Union: 5 to 12 working days

  • Canada, United Kingdom, United States, Switzerland: 8 to 15 working days

These times are in addition to the order processing time (up to 2 working days).

During periods of high activity (holidays, sales, promotional operations), processing and delivery times may be extended.

In accordance with article L216-1 of the Consumer Code, Laisse Moi Dormir undertakes to deliver products no later than the legal maximum period of 30 calendar days from the order confirmation.

ARTICLE 3 – DELIVERY LIABILITY

In accordance with article L216-4 of the Consumer Code, Laisse Moi Dormir remains responsible for the proper execution of the delivery until the actual handover of the package to the customer.

In the event of excessive delay, loss, or proven anomaly, an appropriate solution will be offered to the customer, including, as the case may be, a new shipment or a refund.

ARTICLE 4 – INELIGIBLE DELIVERY ADDRESSES

For logistical and security reasons, deliveries cannot be made to the following addresses:

  • Hotels, accommodation centers, post office box addresses

  • Post office boxes

  • Non-fixed addresses (campsites, caravans, mobile homes, temporary housing)

  • Collective places without a permanent individualized address

ARTICLE 5 – DELIVERY COSTS

For deliveries in France, Belgium, and Luxembourg:

  • Order under €50: delivery fee of €3.90

  • Order equal to or over €50: free delivery

Applicable fees are clearly indicated to the customer before order validation.

Laisse Moi Dormir reserves the right to modify delivery rates. These modifications apply only to orders placed after their update and do not affect already validated orders.

For deliveries outside the European Union or in certain specific areas, customs duties or local taxes may be required by the authorities of the destination country. These fees remain the responsibility of the customer.

For international deliveries, the applicable delivery costs are automatically calculated and displayed to the customer before order validation, depending on the destination and the selected shipping method.

ARTICLE 6 – ACCURACY OF DELIVERY CONTACT DETAILS

The customer is responsible for the accuracy of the information provided during the order (name, address, postal code, city, country).

Any modification request must be made promptly to customer service and can only be taken into account if the order has not yet been processed.

Laisse Moi Dormir cannot be held responsible in case of an address error provided by the customer leading to an impossibility of delivery.

ARTICLE 7 – UNCLAIMED, REFUSED, OR UNDELIVERABLE PACKAGE

A package not picked up at a relay point or refused by the customer is not considered an exercise of the right of withdrawal.

In case of return of the package to the sender, the customer may choose between:

  • reshipment at their expense

  • or a refund to the original payment method, after receipt of the package.

No reshipment or refund can be made until the package has been received by Laisse Moi Dormir.

ARTICLE 8 – RECEIPT AND VERIFICATION OF THE PACKAGE

Upon receipt of the package, the customer is recommended to check the condition of the packaging and products.

In case of a damaged package, missing or non-compliant product, the customer is invited to:

  • make reservations with the carrier when possible

  • and contact customer service as soon as possible

This approach facilitates the processing of the case and does not affect the consumer's legal rights.

ARTICLE 9 – PACKAGE LOSS

In case of suspected loss, an investigation may be opened with the carrier, which can last up to 21 working days.

If the loss is confirmed at the end of this investigation, the customer may choose between:

  • a new shipment of the product

  • or a full refund to the original payment method

ARTICLE 10 – STOCKOUT AND PRODUCT UNAVAILABILITY

In the event of exceptional unavailability of a product after order validation, the customer will be informed as soon as possible.

In this situation, Laisse Moi Dormir will offer the customer:

  • either an equivalent product or one with similar characteristics and quality,

  • or a refund in the form of a voucher valid for 12 months on the Laisse Moi Dormir store.

  • or a full refund for the unavailable item to the original payment method.

The customer remains entirely free to accept or refuse the proposed solution.

ARTICLE 11 – MULTI-PACKAGE DELIVERIES

As Laisse Moi Dormir works with several suppliers, an order containing several items may be subject to several separate shipments, at no additional cost to the customer.

ARTICLE 12 – ORDER TRACKING

A tracking link is sent by email as soon as the order is shipped. This link allows real-time tracking of the package's journey.

If you have not received this email or have any questions, please contact us here.

ARTICLE 13 – CUSTOMER SUPPORT

For any questions regarding delivery or an order, customer service is available:

Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays).

Please contact us here.

ARTICLE 14 – INTERNATIONAL SHIPPING INFORMATION

To offer competitive prices while guaranteeing quality items, Laisse Moi Dormir collaborates with international suppliers, particularly based in Asia. As products are shipped from abroad, delivery times may vary depending on the destination and logistical or customs procedures.